mk33 Privacy Policy

This Privacy Policy ("Policy") is issued by mk33 ("mk33", "we", "us", "our"), the operator of the online gaming platform located at https://mk33.ws. This Policy describes how we collect, receive, use, store, share, transfer, and process personal information about individuals who visit, register on, or use the mk33 platform and its associated services ("you", "your", "Player", "User").

mk33 is committed to handling your personal data with care, transparency, and respect. We collect only the data we need, use it only for the purposes stated in this Policy, and take reasonable steps to keep it secure. By creating a mk33 account or continuing to use the platform after this Policy has been published, you acknowledge that you have read and understood its contents.

If you have questions about this Policy or wish to exercise any of your data rights, please contact our support team via live chat inside your mk33 account dashboard, or email us at [email protected] (plain text — not a link). We will respond to all privacy-related enquiries within 5 business days.

1. Information We Collect

mk33 collects personal information through several channels: directly from you when you register or interact with the platform, automatically as you use our services, and occasionally from trusted third parties such as payment processors and identity verification providers. The categories of data we collect are described below.

1.1 Registration & Account Data

When you create a mk33 account, we collect the information you provide in the registration form. This typically includes:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used to verify that you are at least 18 years of age)
• Email address and mobile phone number
• Residential address, including city, district, and postcode
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request copies of the following documents to verify your identity and payment method:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport or driving licence
• Utility bill or bank statement as proof of address (dated within three months)
• Screenshot or confirmation of registered payment method (e.g., bKash or Nagad account in your name)

1.3 Financial Transaction Data

When you deposit or withdraw funds, we record transaction details including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction reference numbers, amounts in BDT, timestamps, and the outcome of each transaction. We do not store full payment card numbers on our servers; card data is handled by our PCI-DSS-compliant payment processing partners.

1.4 Usage & Behavioural Data

When you use the mk33 platform, we automatically collect data about how you interact with it. This includes:

• IP address and approximate geographic location derived from it
• Device type, operating system, browser type and version
• Pages visited, games played, betting history, session duration and frequency
• Clicks, scroll depth, search queries entered within the platform
• Error logs and crash reports

1.5 Communications Data

If you contact our support team via live chat, email, or any other channel, we retain records of that communication including the content of messages, timestamps, and the resolution outcome. This helps us maintain service quality and resolve any recurring issues efficiently.

2. How We Use Your Data

mk33 processes your personal information for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected. The table below summarises our primary processing activities, the type of data involved, and the legal basis on which we rely.

2.1 Responsible Gaming Monitoring

mk33 uses your account activity and betting history data to monitor for patterns that may indicate problem gambling behaviour. This processing is carried out in your interest and forms a core part of our responsible gaming programme. If our systems or support team identify potentially concerning patterns, we may proactively reach out to you with information about our responsible gaming tools, including deposit limits, time-out periods, and self-exclusion options.

2.2 Marketing Communications

If you have opted in to receive promotional communications from mk33, we will use your email address and/or mobile phone number to send you information about bonuses, game launches, and seasonal promotions relevant to the Bangladesh market. You can withdraw your consent and opt out of marketing communications at any time by updating your preferences in your account settings or by contacting our support team. Opting out does not affect transactional notifications related to your account activity.

3. Data Sharing & Disclosure

mk33 does not sell, rent, or trade your personal information. We share your data only with the categories of recipients listed below, and only to the extent necessary for the stated purpose.

3.1 Payment Processing Partners

To process your deposits and withdrawals, we share relevant transaction data with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and our card processing gateway. These partners receive only the data they require to process the specific transaction and are contractually bound to handle it securely and not to use it for any other purpose.

3.2 Identity Verification Providers

mk33 may use third-party identity verification services to assist with KYC checks. Where we do so, your identity documents and the information extracted from them are shared with these providers under strict data processing agreements that limit how they may use and store your information.

3.3 Technology Infrastructure Providers

We use cloud hosting, content delivery, and software-as-a-service providers to operate the mk33 platform. These providers may process personal data on our behalf as part of delivering their services to us. All such providers are vetted for data security standards and are bound by data processing agreements.

3.4 Legal and Regulatory Authorities

mk33 will disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other public authorities where we are required to do so by applicable law, court order, or regulatory direction, or where we believe in good faith that disclosure is necessary to prevent fraud, money laundering, or other criminal activity, to protect the rights and safety of mk33, its players, or the public.

4. Cookies & Tracking Technologies

mk33 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. A cookie is a small text file placed on your device by the website you are visiting. It does not give us access to your device or any personal information beyond what you have provided.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function. They enable features such as staying logged in during your session, loading your account balance, and maintaining your language and currency preferences. These cookies cannot be disabled without breaking core platform functionality.
• Analytics Cookies: We use anonymised analytics tools to understand how players navigate the platform, which games are most popular, and where technical errors occur. This data helps us improve the platform experience. Analytics data is aggregated and does not identify individual players.
• Functional Cookies: These cookies remember choices you have made, such as your preferred notification settings and display preferences, so you do not need to re-enter them each time you visit.
• Security Cookies: These are used to detect and prevent fraudulent access attempts, including bot activity and credential stuffing attacks.

4.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that disabling strictly necessary cookies will impair your ability to use the mk33 platform, as certain features depend on them to function correctly. Detailed guidance on managing cookies can be found in your browser's help documentation.

5. Data Retention & Storage

mk33 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our operational needs. The principles governing our retention practices are set out below.

5.1 Active Account Data

While your mk33 account is active, we retain all account, transaction, and KYC data associated with it. This data is necessary to provide you with the platform services, respond to any disputes or queries, and meet our anti-money-laundering record-keeping obligations.

5.2 Post-Closure Retention

Following the closure of your account — whether voluntarily or as a result of a terms breach — mk33 retains certain categories of personal data for a minimum period of five (5) years. This retention period reflects our legal obligations under applicable financial crime prevention and record-keeping regulations. Specifically:

• Identity and KYC documents: retained for 5 years post-closure
• Financial transaction records: retained for 5 years post-closure
• Account registration data: retained for 5 years post-closure
• Customer support communications: retained for 3 years post-closure
• Analytics and behavioural data: anonymised or deleted within 12 months of account closure

5.3 Data Storage Location

mk33 stores personal data on secure servers. Where data is processed or stored outside of Bangladesh by our technology or verification partners, we ensure that appropriate contractual safeguards are in place to protect your data to a standard equivalent to or exceeding the protections applicable in Bangladesh.

6. Data Security Measures

Protecting your personal data from unauthorised access, disclosure, alteration, or destruction is a top priority for mk33. We implement a layered set of technical and organisational security measures appropriate to the sensitivity of the data we hold and the risks associated with processing it in an online gaming environment.

6.1 Technical Safeguards

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the mk33 platform is encrypted using industry-standard TLS protocols. The padlock icon in your browser confirms this connection is active.
• Encrypted Storage: Sensitive data fields including passwords (hashed with bcrypt), identity document images, and financial details are stored in encrypted form at rest.
• Two-Factor Authentication (2FA): Players can enable SMS-based 2FA on their accounts, adding a second layer of verification beyond the password.
• Session Management: Active sessions are automatically terminated after a period of inactivity. Concurrent login detection alerts are in place to flag unusual access patterns.
• Intrusion Detection: mk33 operates continuous monitoring of our infrastructure for anomalous activity, attempted breaches, and known attack signatures.

6.2 Organisational Safeguards

• Access to personal data is restricted on a need-to-know basis. Staff members access only the data necessary to perform their specific role.
• All team members with access to player data are subject to confidentiality obligations.
• We conduct regular internal reviews of our data handling practices and security controls.
• In the event of a data breach that poses a material risk to your rights and interests, mk33 will notify affected players promptly and take immediate remedial action.

7. Your Privacy Rights

mk33 respects your rights with respect to your personal data. Subject to applicable law and certain limited exceptions (such as our legal obligation to retain KYC and transaction records), you have the following rights in relation to the personal information we hold about you.

7.1 Right of Access

You have the right to request a copy of the personal data mk33 holds about you. We will provide this information in a structured, readable format within a reasonable timeframe following verification of your identity.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update many details directly from within your account settings. For changes to core identity data such as your registered name or date of birth, you will be required to submit supporting documentation.

7.3 Right to Erasure

In certain circumstances, you may request that we delete your personal data. This right is subject to our legal obligations — for example, we are required by applicable financial crime regulations to retain KYC and transaction records for a minimum of five years. Where erasure is not possible due to a legal retention obligation, we will inform you of the specific reason.

7.4 Right to Restriction of Processing

You may request that we restrict the processing of your personal data in certain situations, for example while a dispute about its accuracy is being resolved. Restriction means we will continue to store the data but will not actively process it for the duration of the restriction period.

7.5 Right to Withdraw Consent

Where we process your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal, and it does not affect processing carried out on other legal bases such as contract performance or legal obligation.

7.6 How to Exercise Your Rights

To exercise any of the rights described above, please contact the mk33 support team via live chat inside your account dashboard, or send a written request to [email protected] (plain text — not a link). We will acknowledge your request within 2 business days and aim to fulfil it within 5 business days, subject to identity verification and any applicable legal exceptions.

8. Policy Updates & Contact

mk33 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to the Policy, we will notify registered players by email or via an in-platform notification, and we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically so that you remain informed about how we are protecting your information.

8.1 Minor Changes

For minor updates — such as corrections to wording, improvements to clarity, or changes that do not materially affect how we process your data — we may update the Policy without sending a direct notification. The updated Policy will always be accessible at https://mk33.ws/privacy-policy.

8.2 Material Changes

For material changes — such as the introduction of a new category of data collection, a new sharing arrangement with a third party, or a change to the legal basis on which we process your data — we will provide at least 14 days' advance notice before the change takes effect, giving you the opportunity to review the update and, where applicable, withdraw consent or close your account if you do not wish to continue on the updated terms.

8.3 Contact Our Privacy Team

If you have questions, concerns, or complaints about this Privacy Policy or about how mk33 handles your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 inside your mk33 account dashboard. English and Bengali agents are on duty around the clock, including all public holidays.
• Email: [email protected] (plain text — not a link). Please include "Privacy Enquiry" in the subject line of your email so we can route it to the appropriate team member.
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).